Return Policy & Guidelines
ZellElectronics.com offers 30 days hassle less and easy return policy. You may return your purchase within 30 days of the delivery date. If you are not happy with your purchase, we recommend you to contact our customer service team before opening up a return request.
All returns are eligible to return within 30 days of the delivery date. Please read all conditions before returning the item. ZellElectronics.com reserves rights to refuse return or charge minimum 15% of restocking fee. All returns must be in original packaging with all accessories, must not be used. Returning items back in original packaging and along with all documents is must. Shipping and handling fees are nonrefundable.
How to open a return?
- Fill return form
We need to create a process here where we can have a form filled and receive notification in WMS (select reason, write some notes, attach picture)
- Call our Customer Service Team
Call our customer service team at (940) 489-2735 to launch a RMA. Please do not forget to note your RMA number.
Once your return request is approved you will receive the instructions to return via email. After initiating return request you must return your item within 5 days else your return would be voided and you would not be eligible to open another return request. All returned items must be in the same condition, should packed in original packaging with all included accessories. If condition differs or items are incomplete, we reserve the right to refuse the return or to charge a restocking fee of 15%. Claims for damaged or missing items must be received within two business days of receipt of your order. To authenticate pictures are required.
All working returns are subject to a 15% restocking fee. Items are verified with serial numbers, If you returned a different item we reserve rights to cancel your return and not initiate a refund.
Exchange or Replacement
Based on our customer’s needs and our policies our team can exchange or replace your order. Replacement and exchange process takes upto 5 business days.
Once we receive and inspect returned item we initiate refund within 48 hours. Please allow 4-6 business days to process refund back in your credit card or bank.
We refund original order value only, shipping and handling fees are nonrefundable.